We're pretty serious about keeping your info safe. Here's everything you need to know about how we handle your data at Krythveil Spire.
Last Updated: November 4, 2025
Look, we get it - privacy policies can be a total snooze fest. But this one matters because it's about YOUR info. At Krythveil Spire Hotel, we've been welcoming guests to our mountain sanctuary since way back, and trust has always been our foundation. We only collect what we need to make your stay absolutely incredible, and we guard that data like it's our secret hot chocolate recipe.
This policy covers everything from when you first browse our site to when you're checking out after an amazing stay. Whether you're booking a suite, signing up for a spa treatment, or just daydreaming about mountain views, we want you to know exactly what happens with your personal info.
When you book with us or reach out, we'll ask for the basics - name, email, phone number, billing address, and payment details. Nothing crazy. If you're planning something special like a conference or wedding, we might need a bit more to make sure everything goes off without a hitch.
We also keep track of your preferences - like if you need a room on the ground floor or prefer extra pillows. These little details help us personalize your experience for future visits.
Our website automatically picks up some technical stuff - your IP address, browser type, device info, and which pages you visit. It's like the digital equivalent of noticing you spent extra time checking out our spa photos. This helps us understand what guests are interested in and how to make the site better.
We use this data to improve loading times, fix bugs, and generally make sure the website doesn't act weird on different devices.
Yeah, we use cookies - the digital kind, not the chocolate chip ones (though we've got those in our restaurant). These little files help our website remember you between visits so you don't have to start from scratch every time.
These are the must-haves that keep the site functioning. They handle your login session, remember items in your cart, and keep things secure. Can't really turn these off without breaking stuff.
We use these to see what's working and what's not. Google Analytics helps us understand visitor patterns - totally anonymous though. It's like counting foot traffic without actually knowing who's walking by.
You can adjust cookie settings in your browser, but heads up - blocking some might make the site less smooth to use.
We're not in the business of selling your info to random companies. But we do work with some trusted partners to keep things running:
Payment processors, booking system providers, email service platforms - these folks help us deliver our services. They only get the info they need to do their specific job, and they're bound by their own privacy policies too.
If the law says we gotta share something - like a court order or regulatory request - we'll comply. We're not fans of it, but sometimes there's no choice. We'll always review such requests carefully and only share what's legally necessary.
In the unlikely event we sell the hotel or merge with another company, your data might be part of that transfer. Don't worry - whoever takes over would still be bound to honor this privacy policy.
You've got rights when it comes to your personal data. Here's what you can do:
Want to see what we've got on file? Just ask. We'll send you a copy of your personal information we're holding.
If something's wrong or outdated, let us know and we'll fix it ASAP. We want your info to be accurate too.
In most cases, you can request deletion of your data. We might need to keep some stuff for legal reasons, but we'll erase what we can.
Not into promotional emails? No hard feelings. Click unsubscribe or shoot us an email and we'll stop sending them.
Canadian Residents: Under PIPEDA and provincial laws, you've got additional rights. If you're concerned about how we're handling your data, you can file a complaint with the Privacy Commissioner of Canada.
Security isn't just a checkbox for us - it's baked into everything we do. We use industry-standard encryption for all payment transactions, secure servers with regular backups, and restrict access to personal data on a need-to-know basis. Our staff gets regular training on privacy practices too.
That said, no system is 100% bulletproof. We do our absolute best to protect your info, but we can't guarantee absolute security. If there's ever a breach that affects you, we'll let you know right away and tell you what steps to take.
We're based in Canada, but we welcome guests from all over the world. If you're booking from outside Canada, your information will be transferred to and processed here. We follow Canadian privacy laws, which are pretty solid, but they might differ from what you're used to back home.
For our European guests - we respect GDPR principles even though we're not in the EU. You've got the same rights mentioned earlier, including data portability and the right to object to certain processing activities.